Mason Hub is a fulfillment service provider (3PL) built for omnichannel operations, offering advanced, highly scalable fulfillment for beauty, fashion, and wellness brands.
Founded by retail veterans, they are one of only five Sephora Preferred Partners globally and serve top retailers, having handled fulfillment for over 300 e-commerce brands. Their core product is a SaaS platform giving brands full visibility into their supply chain, from order to doorstep. They primarily target e-commerce brands doing $5 million and above in gross merchandise value.
A small sales team on conventional sequencers could only send 15 to 20 emails per day per rep. That capped volume, hurt deliverability, and starved the pipeline.
With a premium offering, they needed higher open and positive-response rates, and campaigns that drove real engagement rather than noise.
We mapped each brand's ship-from location against their national destination mix, then opened on the gap: a single-coast warehouse means a big share of orders eat two to three extra transit days and a higher shipping zone.
The offer was a one-page teardown of their top destination states with an East-plus-West split modeled in days and dollars. It made Mason Hub's core bicoastal edge tangible before any commitment.
We watched for DTC brands entering wholesale, new stockist listings, retail launches, wholesale-role job posts, and opened on the hard part: shipping into Sephora or Nordstrom without chargebacks.
Most box-shipper 3PLs cannot do EDI-compliant wholesale, so the offer was a pre-retail EDI readiness checklist, timed to exactly the moment the brand needs it.
We scraped customer-side public signals, social replies, Reddit, Trustpilot, for mentions of shipping delays, wrong items, or stockouts, then opened on it: "your customers are mentioning [issue], and that is usually the 3PL, not you."
A live, public complaint is the sharpest possible reason to reply. The offer was the zone or returns teardown, framed as fixing the exact problem their buyers were already posting about.
We sourced lookalikes off the real case-study seeds, premium DTC beauty and apparel, DTC-plus-wholesale, scaling fast, and matched each prospect on category, stage, and channel mix: "we run fulfillment for a brand almost exactly like yours."
The proof was named and specific: Carbon38's inventory-and-data win, 11 Honoré's 10x scaling without adding engineers. A real twin lowers the unproven-partner risk that stalls a 3PL switch.
Apply below. If we're a fit, we run a real pilot on your ICP and show you the actual replies before you commit to anything.
