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Case study

173 positive replies from 102,000+ emails to independent fitness operators for Fitmanager

173
Positive replies
1,175
Replies
102K
Emails sent
Category
SaaS
Industry
Fitness operations software
HQ
United States
Engagement
8.5 months

About Fitmanager

Fitmanager builds the X-One SE Scale and Smart Mirror: hardware and software that turn a fitness or wellness business's body-composition capture into a personalization and retention layer.

Six industry-leading frequency points, front-facing Lidar, a 47-inch interactive display, and a software stack that runs automated fitness challenges, AI-logged workout and nutrition tracking, and personalized meal plans on top of the scan data. The buyer is a gym owner, supplement-store operator, or wellness-clinic principal who already invested in a basic InBody scale and knows there's more they could do with that capture, but doesn't have the software layer to activate it.

The challenge

01
The buyer already owns the hardware
Every strong-fit prospect already ran an InBody scale.
The challenge

Opening with "here's a body-composition scanner" wastes the send. The message had to speak to the software layer above the hardware they already invested in.

02
Three verticals, three value stories
A supplement store, a gym, and a clinic each buy differently.
The challenge

A supplement store runs on per-visit revenue, a gym on retention and revenue per head, a clinic on client retention and fee-per-visit. Same product, three different conversations.

03
A specific persona per business type
Blanket copy would land flat on two of three.
The challenge

Store owners, gym operators, and clinic principals each answer to different framing. One message could not carry all three without losing two of them.

The GTM engineering in works

GTM Play 01
Open on the InBody they already own
We filtered the book to businesses running InBody scales.
~2x reply rate vs the unfiltered bookdetected from listings, storefronts, product pages
The play

We filtered the target list to businesses already running InBody scales, visible from Google listings, storefronts, or product pages, and every opener acknowledged that hardware first.

Fitmanager was then positioned as the software and Smart Mirror layer that unlocks its value. Prospects without InBody became a separate top-of-funnel push, never part of this book.

GTM Play 02
Three parallel vertical tracks
Same product, three different money hooks.
The play

Supplement stores heard about customers spending 3x more per visit. Gyms heard about 3x better retention and a new revenue stream. Clinics heard about turning one-time visitors into repeat progress-tracking clients.

The vertical drove the framing, not the other way around.

GTM Play 03
Two variants per vertical, in parallel
Peer-consultative against personalized-observable.
~2x best variant vs the weakestreply attribution split by opener style
The play

Variant 1 was peer-to-peer consultative: "I've been helping supplement stores with InBody scales unlock more revenue." Variant 2 was a personalized observable pulled from the business's own Google reviews.

Both ran concurrently, so reply attribution split by opener style, not just by vertical, and the winner scaled.

GTM Play 04
A sequence that gets progressively specific
Email 4 was ten words. Email 2 named their staff.
The play

Email 1 was hook plus one-paragraph intro. Email 2 gave three implementation ideas mapped to their specific business, named programs and named staff. Email 3 re-surfaced specs as asides.

Email 4 was a ten-word bump: "Should I reach out to someone else on your team, or not the right timing?" Never a re-pitch.

GTM Play 05
Personalize from Google Reviews
A named trainer or program, scraped from real reviews.
The play

We scraped Google Reviews on every prospect for the named trainer, program signature, or on-floor moment recent visitors called out. Real detail, never a name pulled from a title field.

Those specifics filled Email 2's three ideas, so each send read as written for one business, not one vertical.

GTM Play 06
The gym-partnership accelerator
Named real gyms within two miles to co-run a challenge.
~2x reply, a whole new lead channel1-2 named local gyms per shop, from Maps
The play

For supplement shops with few gym partnerships, we pulled the gyms within a couple of miles they could co-run a challenge with, and named them in the email.

It mirrored the path a real Fitmanager customer used to grow gym partners from two to six and add fifty memberships. A local, named opener reads as a genuine growth idea, not a pitch.

GTM Play 07
The just-acquired owner trigger
Reached owners in the window right after they took over.
~2.5x reply on the trigger windownew owners are hunting for fast wins
The play

We detected recent ownership changes and acquisitions, then opened on the turnaround window every new owner is living in: a shop that needs quick traction.

It mirrored the exact path a new owner used to hit strong sales growth in their first two months. The timing was the message, new owners are most open to a new system in their first quarter.

GTM Play 08
The franchisee lookalike
Named the analogous franchise owner we already work with.
~2x reply vs a cold openmatched on franchise brand and location
The play

For Nutrishop, GNC, and similar franchisees, we matched each prospect to the real franchise owner in our book closest to them by brand and location, and led with that name.

"It worked for a shop exactly like yours" carries more weight than any claim. Franchise directories and Maps made the brand-and-location match reliable at scale.

Results

173
Positive replies from independent fitness operators
1,175
Total replies received across all reply categories
102,675
Emails sent across 8.5 months of active campaigning
Free test campaign

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