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Case study

237 interested replies and pipeline sourced for TryNow's try-before-you-buy platform

$17.6K+
Attributed pipeline
237
Interested replies
201K+
Emails sent
Category
SaaS
Industry
Try-before-you-buy for Shopify
HQ
United States
Engagement
11 months

About TryNow

TryNow is a fully managed growth service that runs on Shopify. It adds a try-before-you-buy checkout path to a brand's existing store: shoppers who self-select check out at zero dollars, receive the product, and are charged only for what they keep.

Standard buyers stay on the standard checkout, untouched. TryNow carries the financial exposure of zero-dollar carts, so the brand isn't fronting anything. The wedge is customer confidence: premium-SKU brands where first-purchase hesitation kills conversion see 5 to 8x conversion lift without discounting the pricing. TryNow's public reference library includes Laura Geller, Jolie, Il Makiage, Cover FX, myGemma, Billy Reid, Splits59, and 35+ other premium Shopify Plus brands.

The challenge

01
Reaching the right decision-makers
Only founder-level buyers can authorize a checkout change.
The challenge

The buyer for a TryNow integration is a founder, a senior DTC VP, or a head of digital commerce. Junior brand-marketing hires can't authorize it.

Every send had to filter for senior leadership before it left the sequencer.

02
Explaining a novel checkout model
Nobody has a mental slot for a zero-dollar checkout yet.
The challenge

Try-before-you-buy isn't a category most operators had considered. Brands needed education on the model, the financial-exposure question, and the shopper self-selection mechanic before showing interest.

03
Category-specific value language
Same mechanic, six different conversations.
The challenge

Beauty cares about shade and formula. Jewelry cares about sizing and durability. Apparel cares about fit. Supplements care about efficacy.

One generic pitch would have flattened all of them into noise.

04
The "another marketing service" reflex
A managed service reads as a retainer commitment.
The challenge

A fully managed growth service reads as a higher commitment than a Shopify plugin.

Every campaign had to earn past the reflex of filing it under another marketing pitch.

The GTM engineering in works

GTM Play 01
Their return policy, as the opener
Every brand saw its own policy, by name and by number.
The play

We scraped each brand's live returns page and opened on their exact policy: 14-day unopened, 30-day, 100-day.

A restrictive return policy signals the exact confidence gap TryNow's checkout solves, so naming it states the problem and proves the email was written for them, in one move.

Ran program-wide as the default opener
GTM Play 02
Go where the doubt is sensory
Beauty and apparel, where shade and fit are subjective.
The play

We concentrated volume on segments where the buying doubt is physical: shade, texture, fit. That is exactly the doubt trying at home removes.

Beauty and apparel carried the bulk of the program's 117 campaigns, with separate recipes per vertical and product-specific hesitations named in the copy.

GTM Play 03
"Here is the math"
An uplift estimate computed from their own traffic.
The play

For each brand we computed an estimated order uplift from their own public site traffic and industry benchmark conversion rates, and put the arithmetic in the email: a likely 13 to 16 percent lift.

The math was defensible because the inputs were public. Every prospect could verify their own number.

GTM Play 04
Subscription vs one-time brands
Two offers, matched to the business model.
+75% positive-reply rate, on both tracks
The play

Brands on recurring billing, mostly supplements, got a try-before-you-subscribe angle anchored on Jolie's public 6x subscription-conversion lift. One-time brands got the first-purchase conversion angle. Detected from the billing apps on their site, not guessed.

Both tracks ran about 75 percent above the program's average positive-reply rate.

53,968 sent across the two tracks
GTM Play 05
Shade-matcher brands, matched pitch
We detected the quiz on their site, then argued from it.
The play

Beauty brands running a shade-finder quiz got a pitch built on it: your quiz solves color, but customers still can't test formula, texture, and wear.

Try-before-you-buy positioned as the missing half of the tool they already invested in, and the path to more monthly orders.

GTM Play 06
The anti-discount pitch
For brands whose margins were funding coupons.
The play

Brands visibly selling on discount codes got TryNow positioned as the alternative to discounting: convert the hesitant buyer through confidence instead of price cuts that eat margin.

The line that landed: your discount trains buyers to wait for a deal before they commit.

GTM Play 07
Turn website visitors into the list
They already came looking. We answered.
+77% positive-reply rate43% fewer emails per positive reply
The play

We identified brands already visiting TryNow's own site and reached out to them first, with an opener that answered questions instead of introducing.

A 77 percent higher positive-reply rate than the program average, meaning 43 percent fewer emails for every positive reply. It held at that level across the full 33K sends.

32,657 sent · 90 positive replies
GTM Play 08
Reopen buyers who went quiet
Old interest is a data point. We treated it like one.
12x the average positive-reply rate92% fewer emails per positive reply
The play

Everyone who engaged early and went cold got the thread reopened, not a new pitch, opening with a direct acknowledgment of the gap.

The best conversion of the engagement: a 1.9 percent positive-reply rate, 12x the program average, on a 15.8 percent overall reply rate. That means 92 percent fewer emails per positive reply.

751 sent · 14 positive replies

Results

237
Interested replies across beauty, apparel, jewelry, supplements, footwear, and home goods
$17.6K+
Attributed pipeline in flight, from Ben's own tally across six named deals, two deals with values still pending
62.5%
Of interested replies from founders, CEOs, and VP-level buyers with authority to authorize the integration

In their words

Benjamin Davis, Founder at TryNow
Benjamin Davis
Founder, TryNow
"You guys have been absolutely crushing it for us. You took cold outbound from a non-existent channel into a meaningful revenue driver in 6 weeks. Super impressive. A truly incredible team."
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